Refund & Return Policy

All Sales Are Final

All purchases made through our store are final. We do not accept returns, exchanges, or offer refunds for reasons including:

• Change of mind

• Ordering the wrong item

• Incorrect fitment or compatibility

• Buyer error

• Preference or dissatisfaction after use

Please review your order carefully before completing your purchase.

15% restocking fee for any and all returned and refunded orders.

Incorrect, Damaged, or Defective Orders

If we make a mistake with your order, we will make it right.

This includes:

• Receiving the wrong item

• Missing items from your order
  

• Manufacturing defects

If you experience any of the above issues, contact us within 7 days of delivery and provide your order number along with photos of the issue.

Upon verification, we may provide:

• A replacement product

• A replacement shipment

• Store credit

• A full refund, at our discretion

Timoto Express Shipping Guarantee

Products marked as Timoto Express are guaranteed to ship within 48 hours of purchase.

If an eligible Timoto Express product is not shipped within 48 hours, you will receive:

• A full refund for the affected item(s), and

• The product will still be shipped to you at no cost.

Eligible Timoto Express products include:

• Titanium Bolts

• Kenda Kraze eBike Supermoto Tires

• Chrome Pedals

Chargebacks & Disputes

Customers are encouraged to contact us directly to resolve any issues before initiating a payment dispute or chargeback.

Contact

For order issues, contact:

Email: timotousshop@gmail.com